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Prices correct as at August 2026
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Platform profile
Kommo
Messenger-first - WhatsApp, Instagram, Telegram inbox built into the pipeline
Market
Coverage
♥
♠
★
Price band
£££
AI maturity
Developing
Skill level reqd
LOW
ESTABLISHED
01
At a glance
02
Who it's really for
Best fit
- Businesses selling through WhatsApp and social messaging
- Consumer-facing SMEs with conversational sales
Poor fit
- Traditional B2B email-and-meeting sales
- Organisations needing formal reporting
03
Core functional coverage
04
Commercial model
Verified as at 1 August 2026Prices are indicative list positions in GBP, converted where the vendor publishes in another currency, and exclude VAT. Treat them as directional.
Licensing structure
Per-user, per-month subscription, billed annually. Messaging costs sit on top.
Entry price
From roughly £12 per user per month.
What an SME realistically pays
£20 - £40 per user per month plus messaging provider costs.
Minimum seats
One
Contract terms
Annual billing standard, with multi-year discounts
Common hidden costs
- WhatsApp Business API messaging fees
- Telephony minutes and number rental
- Salesbot and automation limits by tier
05
Ecosystem and integrations
Marketplace
Sizeable marketplace, strongly weighted to messaging and telephony
Key native integrations
WhatsApp Business APIInstagram and Facebook MessengerTelegramTwilio and SIP telephonyZapier
UK implementation partners
None. Self-implemented, with a large partner community in other markets.
06
Customisation and extensibility
Configurable without developers
- Custom fields and pipelines
- Salesbot conversational automation
- Digital pipeline triggers
- Role and access configuration
Where the ceiling sits
Moderate for conversational sales, low for anything else. The messaging model is the product.
07
Implementation reality
Typical time to value
1 - 4 weeks
Is self-implementation realistic?
Yes.
Migration considerations
Simple imports. Connecting messaging channels takes longer than moving contacts.
08
Support and success
Included as standard
Chat and email support
Costs extra
Partner support in some markets
Documentation and community
Reasonable documentation with a strong focus on messaging setup.
09
Scalability and lock-in
Behaviour as you grow
Comfortable to around 100 seats for conversational selling.
How hard it is to leave
Moderate. Messaging history and channel connections are tied to the platform.
10
Strengths and watch-outs
Strengths
- Best messenger integration in this comparison
- Quick to set up for conversational sales
Watch-outs
- Narrow scope outside messaging
- Limited reporting
- WhatsApp Business API costs sit on top
11
Bottom line for an SME
Right if your customers message rather than email. Otherwise the specialism is not worth the trade-offs.
Not sure whether this is the right fit?
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