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Prices correct as at August 2026
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Platform profile
eWay-CRM
Native to Outlook/Microsoft 365 - CRM without leaving your inbox
Market
Coverage
♥
♠
★
Price band
£££
AI maturity
Basic
Skill level reqd
LOW-MOD
ESTABLISHED
01
At a glance
02
Who it's really for
Best fit
- Outlook-centric teams that resist logging into another system
- Small professional services firms
Poor fit
- Google Workspace businesses
- Teams needing modern web-first UX
03
Core functional coverage
04
Commercial model
Verified as at 1 August 2026Prices are indicative list positions in GBP, converted where the vendor publishes in another currency, and exclude VAT. Treat them as directional.
Licensing structure
Per-user, per-month subscription for cloud, with perpetual on-premise licences available.
Entry price
Free tier available; paid from roughly £20 per user per month.
What an SME realistically pays
£20 - £45 per user per month.
Minimum seats
One
Contract terms
Monthly or annual; on-premise sold as a perpetual licence plus maintenance
Common hidden costs
- Higher tiers for additional modules and users
- On-premise licensing and server costs if self-hosted
- Limited mobile capability, an operational cost as teams grow
05
Ecosystem and integrations
Marketplace
Small integration set, tightly focused on the Microsoft estate
Key native integrations
Outlook (native add-in)Microsoft 365 and ExchangeQuickBooks and XeroPower BIZapier
UK implementation partners
None directly, though EU support hours are workable for UK businesses.
06
Customisation and extensibility
Configurable without developers
- Custom fields and modules
- Workflow and approval configuration
- Custom views and categories
- Permission and role management
Where the ceiling sits
Moderate. Reasonable for professional services shapes; the Outlook-centric model constrains anything unusual.
07
Implementation reality
Typical time to value
2 - 6 weeks
Is self-implementation realistic?
Yes, particularly for teams already living in Outlook.
Migration considerations
Good imports, and on-premise deployment is available where data must stay in-house.
08
Support and success
Included as standard
Email support on paid plans, EU hours
Costs extra
Premium support and onboarding packages
Documentation and community
Clear documentation, heavily oriented to the Outlook workflow.
09
Scalability and lock-in
Behaviour as you grow
Comfortable to around 100 users. Mobile experience is the weak point as teams grow.
How hard it is to leave
Low to moderate. On-premise option keeps the data genuinely yours.
10
Strengths and watch-outs
Strengths
- The deepest Outlook integration available at this price
- Optional on-premise deployment
Watch-outs
- Interface follows Outlook conventions, for better and worse
- Small ecosystem
- Limited mobile experience
11
Bottom line for an SME
A pragmatic fit for Outlook-bound small teams. Niche, but it does its niche well.
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