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Prices correct as at August 2026
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Platform profile
Creatio
No-code, process-first suite for complex or regulated workflows
Market
Coverage
♥
♠
★
Price band
£££
AI maturity
Advanced
Skill level reqd
MOD-HIGH
ESTABLISHED
01
At a glance
02
Who it's really for
Best fit
- Regulated or process-heavy organisations - financial services, insurance, utilities
- Businesses wanting to model rigorous workflows without code
Poor fit
- Small teams
- Simple, linear sales processes
03
Core functional coverage
04
Commercial model
Verified as at 1 August 2026Prices are indicative list positions in GBP, converted where the vendor publishes in another currency, and exclude VAT. Treat them as directional.
Licensing structure
Per-user, per-month subscription plus a platform fee, billed annually.
Entry price
From roughly £20 per user per month plus a platform fee.
What an SME realistically pays
£60 - £100 per user per month including the platform fee, plus partner implementation.
Minimum seats
Typically 20 or more
Contract terms
12 months minimum, billed annually
Common hidden costs
- Platform fee on top of per-user licensing
- Partner implementation for first-time process design
- Marketplace accelerators and vertical templates
- Additional environments for testing
05
Ecosystem and integrations
Marketplace
Creatio Marketplace - good coverage of process templates and vertical accelerators
Key native integrations
Microsoft 365 and Google WorkspaceTwilio and telephony providersPower BI and TableauDocuSignZapier
UK implementation partners
Small. A handful of capable UK partners, which is the main practical constraint on choosing it.
06
Customisation and extensibility
Configurable without developers
- No-code process designer with full BPMN
- Custom objects, fields and page layouts
- Business rules and validation
- Freedom UI page builder
Where the ceiling sits
Exceptionally high for a no-code platform. The process designer is genuinely the best in this comparison, and most changes never need a developer.
07
Implementation reality
Typical time to value
12 - 20 weeks partner-led
Is self-implementation realistic?
Partially. A capable internal analyst can build a lot, but first-time process design benefits from help.
Migration considerations
Good import tooling. The risk is modelling processes too rigidly at the outset.
08
Support and success
Included as standard
Standard support included
Costs extra
Premium support tiers and dedicated success management
Documentation and community
Solid documentation and an active academy. The community is smaller than the market leaders.
09
Scalability and lock-in
Behaviour as you grow
Comfortable to several thousand users. Process complexity is handled better than almost anything at this price.
How hard it is to leave
Moderate to high. Process definitions and custom objects represent real invested effort that does not port.
10
Strengths and watch-outs
Strengths
- Outstanding no-code process modelling
- Genuine suite depth across all three functions
- Strong AI and workflow capability
Watch-outs
- Platform fees complicate the pricing model
- Small UK partner market
- Overkill for straightforward sales processes
11
Bottom line for an SME
A serious and under-considered option for process-heavy mid-market organisations. Check UK partner availability before shortlisting it.
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