whichCRM Independent CRM selection
← All 40 platforms Prices correct as at August 2026
Visit website ↗
Platform profile
Vtiger logo

Vtiger

Open-source roots, low-cost all-in-one for growing teams

Market
Coverage
♥ ♠ ★
Price band
£££
AI maturity
Developing
Skill level reqd
MODERATE
ESTABLISHED
01

At a glance

Vendor
Vtiger
Ownership
Private
Headquarters
Bengaluru, India
Founded
2004
Typical customer size
10 - 250 employees
Global usage rank
#26 of 40 by installed base
Implementation complexity
Moderate
Typical payback period
7 - 12 months
Relative total cost
Low to Medium
Target business fit
SME / Mid-Market
Differentiator
Open-source roots, low-cost all-in-one for growing teams
02

Who it's really for

Best fit
  • Cost-conscious teams wanting all three functions in one place
  • Businesses comfortable configuring their own system
Poor fit
  • Buyers needing UK support hours or a local partner
  • Teams wanting polish
03

Core functional coverage

Sales
Good
Marketing
Good
Service
Good
04

Commercial model

Verified as at 1 August 2026

Prices are indicative list positions in GBP, converted where the vendor publishes in another currency, and exclude VAT. Treat them as directional.

Licensing structure
Per-user, per-month subscription. An open-source edition is available at no licence cost.
Entry price
From roughly £10 per user per month.
What an SME realistically pays
£25 - £45 per user per month for the One Professional tier most teams use.
Minimum seats
One
Contract terms
Annual for the headline price; monthly available
Published tiers
Open Source
£0
Self-hosted, community supported
One Growth
≈ £10 / user / month
Basic CRM
One Professional
≈ £26 / user / month
The usual landing point
One Enterprise
≈ £45 / user / month
Full automation and governance
Common hidden costs
  • Add-on modules for telephony and specialist functions
  • Storage and workflow limits at lower tiers
  • Self-implementation time, which is the main cost
  • Offshore support hours, an operational rather than cash cost
05

Ecosystem and integrations

Marketplace
Vtiger Marketplace plus a long tail of open-source extensions
Key native integrations
Gmail and OutlookXero and QuickBooksTwilio and telephonyWhatsApp BusinessZapier
UK implementation partners
Very limited. Offshore support and almost no UK implementation channel.
06

Customisation and extensibility

Configurable without developers
  • Custom modules and fields
  • Workflow automation and approvals
  • Custom report and dashboard building
  • Role hierarchy and sharing rules
Where the ceiling sits
High for the price, particularly in the open-source edition where the code is yours to change. Skills are hard to source in the UK.
07

Implementation reality

Typical time to value
4 - 10 weeks self-implemented
Is self-implementation realistic?
Yes, with patience and some technical confidence.
Migration considerations
Reliable imports. The open-source heritage means migration paths are well documented.
08

Support and success

Included as standard
Email and chat, offshore hours
Costs extra
Premium support plans and partner retainers
Documentation and community
Extensive but uneven documentation. Active open-source community.
09

Scalability and lock-in

Behaviour as you grow
Comfortable to a few hundred users. Performance is respectable for the price point.
How hard it is to leave
Low to moderate. Open-source edition means you can hold the database and the code.
10

Strengths and watch-outs

Strengths
  • Strong functional breadth for the price
  • Open-source heritage and reasonable extensibility
Watch-outs
  • Interface is dated in places
  • Support is offshore with limited UK hours
  • Small UK partner market
11

Bottom line for an SME

A reasonable low-cost all-rounder. Zoho covers similar ground with more momentum behind it.

Not sure whether this is the right fit?

Thirty minutes on your requirements will tell you more than another vendor demonstration. We take no commission from any platform on this site.

Book a call →
← Spotler CRM Salesflare →